Privacy policy
Last updated: November 13, 2026
This page explains what data the website collects, why, how long it is kept and how to exercise your rights.
Who is responsible for your data?
Action Distribution, publisher of the website (see the legal notice).
What data do we collect?
It is used only to answer the request concerned.
Quote request (product page)
Name, company (for a reseller or a business), phone number, email (optional), city (optional), message, product and quantity requested.
After-sales request (part or repair)
Type of request, appliance reference, part needed, description, approximate purchase date (optional), name, phone number, email, governorate (optional).
Following an after-sales request
The request number and phone number you enter are used only to find the status of the request. Only the status is shown, never personal information.
Contact message
Subject, name, phone number and/or email (at least one of the two), message, and the product or point of sale concerned, if any.
“Become a reseller” request
Company name, tax identification number, type of business, number of points of sale, governorate, city, brands you are interested in, name, phone number, email (optional), message.
Anonymous audience measurement
The site counts, without identifying anyone, clicks on Directions, Call and WhatsApp, form submissions and searches with no result. No IP address or visitor identifier is recorded with these events.
Protection against abuse
To limit automated submissions, an encrypted (hashed) fingerprint of your IP address is used as a counter for one hour. The address itself is never recorded.
Cookies and storage in your browser
The site uses no tracking cookie and no advertising cookie. The products you have viewed and your recent searches are kept in your browser, on your device, and are never sent to us; you can clear them at any time.
Map on the Where to buy page
The map on the Where to buy page is drawn by the site itself: no mapping service is contacted. If you use “Around me”, your position stays in your browser: it is only used to compute distances, is never sent to the site and is not stored.
How long do we keep the data?
- Anonymous measurement events: 24 months.
- Requests (quote, after-sales, contact, reseller): 3 ans à compter de la dernière interaction
Who receives your data?
Requests are read by the Action Distribution team.
Service providers: Vercel Inc. (hébergement du site) Neon (base de données) Resend (envoi des e-mails)
Your rights
You can ask for access to your data, for its correction or deletion, and object to its processing. Write to us with your name and the phone number or email used in the form.
To exercise your rights: marketing@actiondistribution.tn
You can also contact the national authority for personal data protection (INPDP), under Organic Law no. 2004-63 of 27 July 2004.